Customer details
Your contract or customer information.
Auto warranty claims process
A repair process built to save time at the shop.
Depending on the issued contract, customers may use an eligible dealer or repair facility, with approved covered amounts paid directly to the facility.
Background: AI-generated depiction of a real production 2024 Bentley Bentayga in a fictional independent service environment; not official Bentley photography or advertising. Image details
AI-generated depiction of a real production 2024 Bentley Bentayga; not an official dealership or documentary photograph.
What happens
From diagnosis to direct payment.
Vehicle repairs are stressful enough. Titan's claims process is designed to help your repair facility confirm coverage, complete approved repairs, and receive direct payment for approved covered amounts when the contract allows.
- Use an eligible dealer or repair facility as the contract permits
- Titan reviews the repair against active contract terms
- Covered claims can be paid directly to the facility
- Authorization is confirmed before covered work begins
Before work begins
Help the repair review move efficiently.
Having the vehicle and repair details available can make the authorization conversation easier for you and the repair facility.
Vehicle details
VIN and current odometer reading.
Repair findings
The facility’s diagnosis and estimate.
Shop contact
A direct contact at the repair facility.
Five steps
A clear claim path.
Your contract terms control the final approval, but this gives customers a simple expectation before they need service.
Choose a shop
Take your vehicle to a dealer or repair facility you trust.
Diagnose repair
The shop identifies the failed component and repair estimate.
Review coverage
Titan reviews the repair against your active contract terms.
Approve work
Approved covered repairs can move forward with the facility.
Direct payment
Titan pays the shop directly for covered amounts when eligible.
Need claim support?
Call support before authorizing covered repairs.
Fast communication helps your repair facility understand the covered component, authorization, and documentation requirements.